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Corrupt Practices Investigation Bureau

Quality Policy

Read about the CPIB's quality policy and service standards, including response times for calls, visits, and enquiries.

Last updated 6 July 2026

The Corrupt Practices Investigation Bureau (CPIB) is committed to providing quality service to our customers and stakeholders. This commitment is encapsulated in the CPIB Quality Policy.

Our Quality Policy

We are committed to providing quality investigation and public outreach, towards achieving a corruption-free nation.

We will continuously improve our systems, processes and services to achieve organisational excellence and meet customer expectations.

Our Service Commitment

We aim to:

  • Attend to 80% of visitors calling at the Bureau within 10 minutes from their appointment time.

  • Answer 100% of calls to the Duty Officer line within 20 seconds.

  • Respond to enquiries made to the Quality Service Manager (QSM) within 3 working days for simple, clear-cut feedback and within 3 weeks for complex feedback*.

*Complex feedback refers to those that require further study or fact-finding.